Privacy Policy

Handling of Personal Information in Toyota Industries Corporation

Introduction
Toyota Industries Corporation (hereinafter referred to as Toyota Industries) considers proper handling of the privacy and personal information (hereinafter collectively referred to as personal information) that Toyota Industries collects from any individual, such as our customer, supplier and employee etc. as an essential duty to society. Toyota Industries' basic policy regarding the handling of personal information that Toyota Industries obtains through its business activities is explained here.

Personal information includes your name, age, telephone number, e-mail address, addresses of residence or office address, action history on our websites, etc. whereby one piece of this information or a combination of more than one piece of this information can be used to identify the individual.

Personal Information Protection Policy

  1. Toyota Industries acquires personal information by lawful and fair measure within the scope necessary to achieve the objectives notified or released in advance.
  2. Toyota Industries uses the personal information within the scope necessary to achieve the following objectives:
    1. Sending responses to inquiries or requests from customer or other relevant individual;
    2. Sending documents requested by customer or other relevant individual;
    3. Plan, research, development, quality improvement, procurement, sales, marketing and after-sales service for our products and sending information about these to customer or other relevant individual;
    4. Employment and personnel management;
    5. To comply with any provisions in any applicable laws and regulations, or follow any government notifications, guidelines, etc.; and
    6. For any other objectives identified when obtaining the relevant personal information.
  3. Toyota Industries does not release any personal information, without prior consent of the person who provided his/her personal information. However, personal information may be provided to a third party without prior consent of the person who provided his/her personal information in the following cases:
    1. When Toyota Industries subcontracts to a third party with whom Toyota Industries has concluded a secrecy agreement within the scope necessary to achieve the objective already notified or released;
    2. When regulated to do so by a law;
    3. When it is required for the protection of life, body, or property of a person and it is difficult to obtain prior consent; and
    4. When cooperation is requested for work regulated by a law and conducted by a governmental agency, public organization of the local government, or a party subcontracted by them and obtaining the prior consent of the person who provided his/her personal information may adversely affect the work.
  4. When a separate and specific privacy policy is set forth in specific content or when you are linking to such content, that policy takes priority.

Security Measures

Toyota Industries establishes Toyota Industries' basic policy regarding the handling of personal information and also takes appropriate safety measures to prevent the leakage, loss, modification, or theft of the personal information that has been acquired, as well as prevents illegal access to the personal information.

  1. Organizational security measures
    • Toyota Industries establishes internal rules regarding personal information protection and makes our employees comply with these internal rules, as well as conducts self-check regarding the status of compliance on a regular basis.
    • Toyota Industries appoints a person in charge of information management in each department, and establishes a reporting and contact system in the event that a violation of the laws or internal rules occurs or is likely to occur.
  2. Educational activity
    Toyota Industries provides the training on the handling of personal information with our employees on a regular basis.
  3. Physical security measures
    Toyota Industries implements measures to prevent unauthorized person from browsing personal information by conducting a control management of entrance and exit to buildings and floors where personal information is handled etc., and also takes measures to prevent theft and loss of personal information by limiting currying in and taking out of electronic equipment to the buildings and floors.
  4. Technical security measures
    Toyota Industries manages personal information on a server with access limitation, and limits the scope of personal information handled by a person in charge.
  5. Compliance with overseas laws and regulations
    In case that personal information is stored, managed or handled in a foreign country (e.g. in the cloud with a server located in a foreign country etc.), Toyota Industries takes appropriate and necessary measures in accordance with the laws and regulations of the related foreign country.

Handling of Personal Information on Toyota Industries' Website

  1. Visitors of websites operated by Toyota Industries may browse the websites freely without disclosure of their personal information. However, if visitors inquire or request documents, Toyota Industries may ask the visitor's personal information within the scope necessary to response them. Toyota Industries handles the personal information provided via inquiry form or request form on Toyota Industries' websites or e-mail properly complying with this privacy policy.
  2. Cookies
    A cookie is a piece of information that a website transmits to a visitor's browser and is stored on the hard disk of the visitor's computer. Toyota Industries may use these cookies in order to customize our websites according to the needs of visitors and to improve the contents and services provided through our websites in order to improve visitors' satisfaction. If you prefer, you may set your browser to refuse cookies or to alert you when a cookie is being sent. You can browse Toyota Industries' websites even if you set your browser to refuse cookies, however you may not receive some of services on our websites. For your information, a cookie does not contain any personal information, such as your name, e-mail address, telephone number, or residence address, which could be used to identify you.
    In addition, TICO may collect and analyze the usage status of visitors on some of our websites without identifying individuals by using "Google Analytics", an access analysis tool provided by Google LLC. For more information on Google Analytics, please refer to the following websites.
  3. IP Addresses
    An IP Address is the number assigned to each device connected to a computer network to identify the device. It enables communication between the visitor's desktop computer and/or mobile device and the server of Toyota Industries' websites. Toyota Industries may use IP Addresses in order to customize websites according to the needs of visitors or to improve the contents and services provided through websites in order to improve visitors' satisfaction.

Handling of Personal Information on Linked Websites

This privacy policy describes the handling of personal information in Toyota Industries. Therefore, this policy may not be applicable to websites linked with Toyota Industries' websites, including but not limited to subsidiaries and affiliates in Japan or overseas. For the personal information protection policies of websites linked with Toyota Industries' websites, please inquire with the corresponding companies directly. Note that Toyota Industries is not responsible for the security of personal information on websites linked with Toyota Industries' websites.

Updating of the Privacy Policy

Toyota Industries complies with the laws and regulations regarding the protection of personal information and endeavor to improve the contents of the privacy policy. Therefore, Toyota Industries may update the privacy policy.

Inquiry, Reference, Suspension of use, Correction, or Deletion of Personal Information

For any inquiries or requests for reference, suspension of use, correction or deletion of the personal information provided to Toyota Industries (including the contents of this privacy policy and security measures etc.), please contact us via our inquiry form. Toyota Industries will respond to you properly, in accordance with the purpose of the laws and regulations regarding the protection of personal information after confirming the identity of the person making inquiries or requests.

Link for "TICO Privacy Policy for GDPR"